Susan L. Henricks is an innovative leader with exceptional experience managing data, information services, direct marketing and technology companies. With more than thirty years in both private and public companies, her experience has shaped her ability to provide deep insight into key strategic and operating issues facing executive management and business today. She is a firm believer in developing leaders across all levels and building collaboration across functional areas by identifying common goals to unite, energize and build companies that produce results.
Susan joined ICAN – the Institute for Career Advancement Needs – as President and CEO in May 2014. ICAN is a non-profit leadership development organization dedicated to engaging, educating and inspiring business leaders to make their best contributions to their organizations and communities. After serving on the ICAN Board of Directors since 2012, Susan transitioned in the leadership role to guide the strategic growth, advancement of programs and partnership opportunities to bring the work of ICAN to more individuals and organizations in the region and beyond. Susan’s experience as an executive leader within a variety of organizations and industries brings a unique perspective to the work of ICAN, serving leaders for businesses large and small and understanding the value that authentic leadership development can have on the success and potential of any business.
Prior to ICAN, Susan served as the President and COO of National Research Corporation beginning in July 2011. Before NRC, Susan served as a Managing Partner and Founder of a private equity firm, Arbor Capital, LLC. Founded in 2008, Arbor Capital’s primary focus was companies in three sectors: marketing and information services, payment technology and business process outsourcing. Prior to starting Arbor Capital, Susan was President of the Financial Institution Services business of First Data Corporation. Her responsibilities encompassed leading one of First Data’s most successful businesses, serving the top twenty banks and financial institutions, small/regional banks, credit unions and group service providers, with services including the ATM networks, credit card processing and production of statements and plastics.
Before joining First Data, Susan was President of RR Donnelley’s Directories business, a global $8 billion leader in printing and print services, where she served as an executive for six years in Chicago, Illinois. Susan’s responsibilities included serving yellow page publishers in the U.S., U.K., China, Europe and Mexico making her division the largest printer of directories in the world. Previous to RR Donnelley, Susan was President of First Data Enterprises, the credit card issuing business, and then assumed responsibilities for running Donnelley Marketing as part of infoUSA. From 1985 to 1997, Susan was with Metromail Corporation, a direct marketing services company. She was instrumental in growing the company from $70 million to $345 million in annual revenue during her tenure, and for leading a successful IPO effort as President and CEO when the company went public again in 1995.
Susan serves on the Board of Directors for Benaissance Corporation in Omaha. She holds a B.A. from Northwestern University and received her M.B.A. from the Kellogg School of Management at Northwestern University.